Shipping & Delivery
At Koynin, we are committed to delivering high-quality jewelry including Bracelets, Necklaces, Earrings, and Anklets, along with excellent customer service. We strive to ensure every order reaches you quickly, safely, and with full transparency.
Order Processing Time
Orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Once your order is shipped, you will receive an email with tracking information.
Shipping Methods, Costs, and Delivery Times
| Region | Countries | Shipping Cost | Estimated Shipping Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American regions | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
Total Delivery Time = Processing Time + Shipping Time
This means your order should arrive within 8–18 business days from the date of purchase.
Shipping Carriers
We work with reliable logistics providers such as USPS, UPS, FedEx, DHL, and other trusted regional carriers to ensure dependable delivery.
Business Days
Business days are Monday through Friday, excluding weekends and holidays.
Possible Shipping Delays
Delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or other unforeseen factors. We are not responsible for delays caused by shipping carriers or customs, but we will assist in tracking and resolving any issues promptly.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery at help@koynin.com with your order number and photos. We will investigate and offer a replacement or refund depending on the situation.
Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website.
Order Cancellations
You may cancel or modify your order for free within 24 hours of placing it. If your order is not processed within 3 business days, it will be automatically canceled and refunded.
Countries and Regions We Do Not Ship To
- North Korea
- Iran
- Syria
- Crimea Region
- Sudan
Contact Us
Store Name: Koynin
Hours: Monday - Friday : 9am - 5pm
Saturday - Sunday : Closed
Address: 4379 Americana Dr Apt 201,Annandale,VA,22003-4732,USA
Phone: +17036589642
Email: help@koynin.com
If you have any questions or need assistance with your order, our customer service team is here to help.
We respect your privacy. Your contact information will only be used to process your order and provide updates about your purchase.